Box Office Representative

Company Overview

ABOUT TARRAGON
Tarragon Theatre is a creation and playwrights' theatre. We develop, produce and present premiere productions that investigate artistic form, offering enriching and provocative theatre experiences for the artist and audience. For over fifty years, our mission has been a foundation within Canadian theatre, new play development and dramaturgy practice. We open our doors to celebrate and learn from the scope of voices that make up our country and the various artistic practices that resonate within them. Tarragon is equally a hub for creation and development as it is a production company, with the ultimate goal of creating a meaningful environment for artists to thrive and bridge their ideas from concept to realization. For more information visit www.tarragontheatre.com

Job Description

POSITION: Box Office Representative
DEPARTMENT: Patron Services
REPORTING TO: Director of Patron Services
DIRECT REPORTS: None
EMPLOYMENT: Part-time, seasonal
START DATE: September 30, 2025
SALARY RANGE: $20/hour
APPLICATION DEADLINE: August 25, 2025
LOCATION: Onsite, Toronto, Ontario

POSITION OVERVIEW
The Patron Services team are the first point of contact for our patrons and play a vital role in delivering a welcoming and smooth ticketing experience. The Box Office Representative is a front-facing position requires excellent interpersonal skills, attention to detail, and a passion for live performance and the patron experience.

HOURS OF WORK
3 to 15 hours of work per week, depending on activity levels and availability.

JOB DESCRIPTION
PERFORMANCE RELATED DUTIES

• Debrief with Manager of Patron Services and FOH Supervisor upon arrival
• Count and maintain float with accuracy
• With FOH Supervisor, run reports and review performance - attendance, access needs, unpaid tickets, volunteers, locked seats etc
• Troubleshoot ticketing issues
• Troubleshoot seating issues
• Check Comp Request Sheets for Rental/Partner Companies
• Check and enter HIP TIX sales
• Sell Rush tickets
• Mount patron services related signage
• Aid the FOH Supervisor with getting the show in as scheduled
• Aid the FOH Supervisor with late seating
• Check cash sales with FOH Supervisor
• Enter Guest Voucher Data
• With FOH Supervisor, review performance again - unused tickets, attendance, cash sales

GENERAL AND OTHER DUTIES

•  Sell and process payments for: tickets, subscriptions, gift certificates, courses and process donations
• Send confirmations / invoice as needed
• Process payments for tickets, subscriptions, donations, rentals, courses, groups
• Aid and assist customers with special needs and ensuring they have appropriate seating
• Describe seat locations when necessary
• Describe and discuss programming, activities, and ancillary events when necessary
• Manage Database - add new patrons, editing/merging existing patron accounts
• Assist in the issuing of Charitable Tax Receipts
• Sell books and merchandise
• Processing student group orders and distributing tickets prior to the performance.
• Provide FOH Supervisor Box Office related information for the FOH Report, as applicable
• Attend first read
• Attend dress rehearsal
• Complete administrative tasks, as required
• Provide service to all customers, except in situations where refusal is justified under policy or law.
• Attend meetings as required

QUALIFICATIONS

• Previous customer service, retail, or box office experience (experience in arts or ticketing is an asset)
• Comfortable using point-of-sale or ticketing systems (training provided). A familiarity with Spektrix is an asset.
• Excellent communication and interpersonal skills
• Enjoys interacting with people
• Ability to stay calm under pressure and resolve issues tactfully and with care
• Working knowledge of accessibility and inclusion principles is an asset
• Reliable, punctual, and able to work day, evening, and/or weekend shifts
• A passion for theatre and a commitment to creating a welcoming experience for all.

WAGE
$20 per hour + 4% benefits

DEADLINE TO APPLY
August 25, 2025 – 11:59PM