Customer Service Representative

Company Overview

Manitoba Theatre for Young People is one of the largest theatres for young audiences in Canada and plays a leading role in theatre in the country. MTYP has the privilege of being located in Treaty 1, in the traditional territory of the Anishinaabe, and the homeland of the Métis Nation, operating out of the first purposebuilt facility for English theatre for young audiences in Canada, situated at the Forks in Winnipeg. Known for its new works and commitment to creation, MTYP is also a hub for touring companies from across Canada and around the world and itself tours for 15 19 weeks each year. In addition to its productions and touring, the MTYP School enjoys the participation of 1,600 students annually.

Job Description

MTYP is seeking a dedicated individual to join its team as a Customer Service Representative (CSR). The Customer Service Representative is responsible for engaging patrons in a warm and friendly manner, and to ensure the highest possible level of customer service on behalf of MTYP. There is currently one opening for a position that will work a minimum of 10 hours/week. Evening and weekend work is a component of the work schedule for all CSR’s. The Customer Service Representative’s responsibilities include, but are not limited to the following:

• In consultation with the Customer Service Manager, and/or within articulated parameters, resolve customer service concerns that may arise.
• Work is to be conducted onsite at MTYP. Customer service is delivered in a variety of ways, including in person, over the phone and by email.
• Maintain accurate entries in the MTYP customer relationship management (CRM) database, for customer contacts and all transactions.
• Prepare reports, including contact and/or class lists, sales, and other financial summaries as directed.
• Ensure accurate posting of transactions at end of shift and forward reports as needed for deposits.
• Maintain an accurate cash float during all shifts.
• Resolve any technical issues for internal or online access to MTYP’s CRM/ticketing software or escalate to the CS Manager where unable to directly resolve.
• Provide administrative support to other departments, in particular School and Native Youth Theatre, as assigned by the CS Manager. This can include daily or project based tasks and could additionally require consultation and collaboration with other parttime CSR’s.
• Support the Front of House and Facilities Manager, or FOH supervisor on shift during all performances supported by MTYP box office (including rentals, if applicable). Support shall be in the form of providing house counts, seating maps, and other administrative needs that may arise.
• Notify the FOH and Facilities Manager and CS Manager of any facility matters that may arise and/or be brought to attention during scheduled shifts.
• Support the School Sales Coordinator in serving educators and schools booking school shows and tour dates.
• Assist the CS Manager in the preparation of seasonal and/or sessional pricing of subscriptions packages, single tickets, group sales, discounts and complimentary tickets.

Other duties as may be reasonable assigned by the CS Manager. Beneficial skills to succeed in this role

• A working knowledge of Excel and Microsoft Word.
• Experience working within Microsoft Outlook.
• The ability to troubleshoot customer service situations.
• The ability to troubleshoot issues with ticket scanners and the ticket printer.
• Knowledge of the ticketing programs such as Theatre Manager, Tessitura, or Spektrix is an asset but not required, as the selected candidate will be trained.
• Past customer service experience.

Additional benefits may be available depending on final role offered.

For the full job description, please click here

We are anticipating a start date for the successful candidate of November 16, 2026, but would entertain an earlier start date where feasible.