Front of House Manager

Company Overview

Perchance Theatre is a professional, classical theatre located in the heart of Conception Harbour. It is renowned for
its commitment to fostering talent, enriching culture, and elevating the community through exceptional theatrical
experiences. Since its inception in 2010, the theatre has been a hub for innovation, creativity, and artistic excellence.
It prioritizes a healthy and respectful environment for all.

Job Description

Position Overview
As the Front of House Manager, you will be the welcoming face of Perchance Theatre,
ensuring that every patron’s experience—from arrival to final curtain—is smooth, safe,
and memorable. You will oversee all front of house operations, including audience
services, volunteer coordination, health and safety protocols, and the overall ambience
of the guest experience.

Key Responsibilities
• Audience Experience: Create a warm, inviting, and professional environment for
all guests, ensuring exceptional customer service at every performance.
• Team Leadership: Recruit, train, schedule, and manage a team of front of house
staff and volunteers.
• Operations: Oversee all front of house logistics, including ticketing, seating,
concessions, accessibility, signage, and pre-show/post-show procedures.
• Safety and Accessibility: Ensure that the theatre grounds meet safety and
accessibility standards; manage emergency protocols and respond effectively to
incidents.
• Collaboration: Work closely with the production team, box office, and artistic
staff to ensure seamless coordination between front of house and backstage
operations.

• Ambience and Presentation: Maintain the aesthetic and welcoming atmosphere
of the theatre space, from signage to seating to visitor amenities.
• Reporting: Monitor and report on audience feedback, ticket trends, and FOHperformance; suggest and implement improvements.

Qualifications

• Proven experience in theatre front of house management or customer service
leadership
• Experience with POS systems as well as merchandize and refreshment tracking
• Strong organizational and problem-solving skills
• Excellent interpersonal and communication abilities
• Calm under pressure with a solution-oriented approach
• Passion for live theatre and the arts
• Ability to work evenings, weekends, and outdoors in variable weather
• First Aid/CPR and WHMIS certification (or willingness to obtain) is an asset

Perks
• Opportunity to work with a passionate and creative team in a breathtaking
setting
• Engage with diverse audiences and contribute to a vibrant cultural experience
• Complimentary tickets to performances and staff appreciation events

Employment Type: Seasonal/Full-Time Early June-end of August 2025
Application Deadline: May 10th, 2025
Remuneration: $1100-1200/week depending on experience